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May Nails & Lash Policy

  1. GENERAL OPERATING HOURS

    Operating Hours:

    • Monday: Closed
    • Tue – Fri: 10:00 AM – 07:00 PM
    • Saturday: 09:30 AM – 07:00 PM
    • Sunday: 11:00 AM – 05:00 PM

    Holiday hours may vary. We encourage clients to book appointments in advance to ensure availability.

  2. APPOINTMENT POLICIES

    • Cancellation: Clients must provide at least 24 hours’ notice for cancellations. Late cancellations may incur a fee.
    • No-Show: Clients who miss their appointment without notice will be charged a deposit for their next booking.

  3. HYGIENE AND SAFETY PROTOCOLS

    • Sanitation Practices: All tools and equipment are sanitized according to industry regulations after each use. Disposable items are used when possible.
    • Staff Hygiene: Staff follow strict personal hygiene standards, including regular handwashing and glove use when necessary.
    • Client Health: Clients must inform technicians of any allergies, skin conditions, or health concerns prior to service.

  4. SERVICE POLICIES

    • Satisfaction Guarantee: Notify us within 24 hours if you are not satisfied, and we will rectify the issue at no extra charge.
    • No Refunds: All completed services are non-refundable; however, we are committed to addressing concerns to ensure satisfaction.
    • Refusal of Service: Service may be refused for clients under the influence of drugs or alcohol, or displaying inappropriate behavior.

  5. PRICING & PAYMENT

    • Pricing: All prices are subject to change without prior notice. Clients will be informed of any changes at booking.
    • Payment Methods: Cash, Apple Pay, and credit/debit cards (Visa, MasterCard, Discover, etc.) are accepted.

  6. AGE RESTRICTIONS

    Clients under 18 require parental consent and must be accompanied by a parent or guardian.

  7. PERSONAL BELONGINGS

    The salon is not responsible for lost or stolen items. Clients are encouraged to keep valuables with them.

  8. FEEDBACK AND COMPLAINTS

    We value client feedback and encourage sharing your experience. Complaints should be directed to management promptly.

  9. COVID-19 & HEALTH GUIDELINES

    • Health Screening: Clients may be screened upon arrival.
    • Mask Policy: Masks are recommended for clients showing symptoms or upon request.
    • Social Distancing: Please maintain at least 6 feet from others when possible.

  10. CLIENT SAFETY & EQUIPMENT

    For client safety and equipment protection, we may refuse service if a client’s size or weight may compromise furniture functionality or safety.

  11. POLICY AMENDMENTS

    Policies may be amended at any time without prior notice. Clients will be informed of significant changes.

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